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History and Purpose

Established in 1974 by the Consumer Protection Code (Code), Sections 37-1-101 et seq., the South Carolina Department of Consumer Affairs (SCDCA or Department) is the state consumer protection agency.  SCDCA is the administrator and enforcer of the Code, as well as other regulatory statutes outside the Code.  In this capacity, the Department helps to formulate and modify consumer laws, policies and regulations; regulates the consumer credit marketplace; resolves complaints arising out of the production, promotion or sale of consumer goods or services in South Carolina, whether or not credit is involved; and promotes a healthy competitive business climate with mutual confidence between buyers and sellers.  Overall, the agency protects consumers while giving due regard to those businesses acting in a fair and honest manner.

Organization

The Department is governed by the Commission on Consumer Affairs who appoints the Administrator. Carri Grube Lybarker serves as SCDCA's current Administrator.  The Administrator also receives assistance from the Council of Advisors on Consumer Credit.

SCDCA is organized into six divisions: Administration, Consumer Services, Consumer Advocacy, Public Information and Education , Identity Theft Unit and the Legal Division.

 

For more information on SCDCA's operations, click to view agency Accountability Reports or contact us.

 

To report fraud, waste, abuse, mismanagement, or misconduct within or involving a state agency, call the State Inspector General at 1-855-723-7283 (1-855-SC-Fraud), or visit the State Inspector General’s website to file a complaint online.