The South Carolina Department of Consumer Affairs (SCDCA) is the state consumer protection agency and has the role of receiving and mediating consumer complaints. SCDCA encourages consumers to contact the business first to try and resolve a complaint. If you would like to file a complaint with SCDCA, please read the following information so we can better assist you.
Note: If your complaint falls within the jurisdiction of another agency, South Carolina law requires that we forward your complaint to that agency and you will be notified. If you are represented by an attorney or if legal action has been taken, the Department cannot intercede or interfere in that process. The Department does not have jurisdiction in business to business complaints, complaints between two individuals, or against any governmental entity.
Give enough details for us to understand the issue. Be businesslike. Your complaint will not be processed if you make degrading remarks or use profanity or vulgar language.
Provide the business name, address and name(s) of persons involved. Also, submit two copies of your supporting documents such as any contract, warranty, cancelled checks, receipts, bill of sale or other relevant information. These items must be received for SCDCA to process your complaint. Do not send original documents.
Click here to file your complaint online.
Click here to download a complaint form.
Please contact us at:
Phone: 803-734-4200 1-800-922-1594 Toll free in S.C. Fax: 803-734-4286
Mailing Address:PO Box 5757Columbia SC 29250-5246
Physical Address:2221 Devine St., Ste. 200Columbia SC 29205