The South Carolina Department of Consumer Affairs (SCDCA) is the state consumer protection agency and has the role of receiving and mediating consumer complaints. SCDCA encourages consumers to contact the business first to try and resolve a complaint. If you would like to file a complaint with SCDCA, please read the following information so we can better assist you.
SCDCA takes consumer complaints against businesses we regulate, refers complaints that fall within another agency’s jurisdiction, and handles complaints against businesses that are unregulated. Your complaints also help us find out about illegal business practices, enforce consumer protection laws and identify trends in the marketplace.
Do you have a complaint against a Homeowners Association?
Recent changes to state law (S.C. Code Ann. § 27-30-340) require us to collect certain data from consumers filing complaints against homeowners associations (HOA). Complete the Supplemental Questionnaire and attach it as a supporting document when you file your formal complaint online. We cannot process your complaint without the completed questionnaire.
The Complaint System will TIME OUT AFTER 30 MINUTES.
If your complaint will take longer to enter:
1.) Consider typing your complaint in a word processing program such as Microsoft Word or Notepad. Then copy and paste the text into the online complaint form; OR
2.) Save and attach your written complaint to the online complaint form. (Be sure to write "see attached" in the comment boxes, as the system will not let you move forward if the boxes are empty.)
Click to file a complaint online, check the status of a complaint and communicate with a complaint analyst.
Download and print a complaint form.
Check to see how many complaints have been filed against a business as well as the nature and closing status of the complaints. The database contains consumer complaints received since January 1, 2014 and is for information purposes only.
Users should judge a business's complaint history primarily on the disposition of the complaints and not on the number of complaints or on the fact that a complaint was filed. Several factors, including a company’s size and volume of transactions, may affect the likelihood of a consumer complaint being filed. The number of complaints about a business may not be a reliable measure as to whether it is appropriately conducting business.