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At this time, you can file a complaint and submit applications for licensing online.  Filings you do not wish to make, or that are not available, online should be submitted via mail for processing.  

Department staff is available to assist with any questions at (800) 922-1594 (toll free in SC) or 803-734-4200 8:30 a.m. until 5 p.m. Monday through Friday, excluding State holidays. You can also email general questions to scdca@scconsumer.gov.

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Homeowners Association Complaint Reports

Background

A 2018 change to state law (S.C. Code Ann. § 27-30-340) requires DCA to collect certain data from complaints involving homeowners associations (HOA). Information collected is to be reported to the Governor, General Assembly and the public by January 31st each year.  The Department  issued the first report on January 31, 2019.  The report is in a categorized, filterable and searchable format.  The Department is reviewing the complaint data received in conjunction with the complaints forms for potential improvements. Any suggestions for content or process improvements may be submitted to DCA by e-mail or snail mail.

For more information on the Homeowners Association Act, click here.

View tips on searching and filtering data within the spreadsheet (PDF).

Current Report Information

View the 2021 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received January 1, 2020 - December 31, 2020.

2021 Executive Summary

  • The 2021 report contains information from 192 complaints* filed against 159 HOAs/ Management Companies.
  • The complaints raised 420 concerns, with multiple included in a single complaint. The top three types of issues raised were: (1) Failure to adhere to and/or enforce covenants and bylaws (19.29%), (2) Actions not taken by the Property Management Company (11.67%), (3) Concerns regarding maintenance or repairs (10.71%).
  • Fifteen percent of complaints were closed as "Abandoned" due to the complainant's failure to submit the HOA Supplemental Questionnaire.
  • Only 6.22% of complaints were closed as "Unsatisfied" due to a business' failure to respond. Thirty-three percent of complaints closed with this status were against HOAs managed by the same association management company.
  • Top 3 Counties for Complaints: 1. Horry (33.16%), 2. Richland (15.54%), 3. Charleston (12.5%).

    * DCA received 240 HOA complaints during calendar year 2020. Forty-eight complaints were excluded from the report: 8 were duplicates and 40 did not meet the statutory requirements for inclusion.

Prior Report Information

View the 2020 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received January 1, 2019 - December 31, 2019.

View the 2019 HOA Complaint Report (XLS) - The information contained in the report is compiled from complaints received June 1, 2018 - December 31, 2018. 

2020 Executive Summary

  • Since DCA began collecting additional data on HOA complaints (June 1, 2018 - December 31, 2019), the agency received 304 complaints.  An 82% increase when compared to the167 HOA complaints DCA received from January 1, 2014 - May 31, 2018.
  • DCA received 212 complaints during calendar year 2019.
  • The 2020 report contains information from 192 complaints as 17 were duplicates and 3 did not meet the statutory requirements for inclusion.
  • One hundred eighty-three consumers filed complaints against 143 HOA/ Management Companies.
  • Only 6.0% of complaints were closed as "Unsatisfied" due to a business' failure to respond. A marked decline from the complaints filed from January 1, 2014 - May 31, 2018 when 13.2% received this closing designation.
  • Ten percent of complaints were closed as "Abandoned" due to the complainant's failure to submit the HOA Supplemental Questionnaire.
  • Top 3 Counties for Complaints: 1. Horry (22.4%), 2. Charleston (12.5%), 3. Aiken and Richland tied at (10.4%) each.