Ditch the Pitch
You can file a complaint and submit applications for licensing online. Filings you do not wish to make, or that are not available, online can be submitted via mail for processing. Department staff is available to assist with any questions at (800) 922-1594 (toll free in SC) or 803-734-4200 8:30 a.m. until 5 p.m. Monday through Friday, excluding State holidays. You can also email general questions to scdca@scconsumer.gov.
COLUMBIA, S.C. – The South Carolina Department of Consumer Affairs (SCDCA) intervened to represent the interests of residential consumers as the Public Service Commission (PSC) evaluates Dominion Energy South Carolina, Inc.'s request to increase rates. The company serves customers living in 24 South Carolina counties from the Midlands to the Lowcountry.
Dominion Energy is asking the PSC to approve a rate increase of 14.21%, which amounts to about $19 per month, for the average residential customer. The company says the rise in rates will cover its increased costs and investments made to improve its electric system. For more information on the company's filing, click here. To view the PSC Docket, click here.
Dominion Energy customers have opportunities in May, June and July to be heard on the requested rate increase. All hearings will be held in-person, but customers can choose to testify virtually at the July 8 and July 9 hearings in Columbia. During the hearings, the PSC will hear testimony from those who pre-register first. More information on the hearings, including how to pre-register can be found on the PSC website. Hearing dates and locations are:
Date & Time of Hearing | Location | Please Pre-Register By |
Thursday, May 30, 2024 at 6 PM |
Aiken County Government Center County Council Chambers 1930 University Parkway, 3rd Floor Aiken, SC 29801 |
Wednesday, May 29, 2024 |
Monday, June 10, 2024 at 6 PM |
Bluffton Town Council Chambers 20 Bridge Street Bluffton, SC 29910 |
Friday, June 7, 2024 |
Thursday, June 27, 2024 at 6 PM |
Lonnie Hamilton III, Public Services Building Charleston County Council Chambers 4045 Bridgeview Drive North Charleston, SC 29405 |
Wednesday, June 26, 2024 |
Monday, July 8, 2024 Morning Session 10 AM. - Noon Evening Session 5 PM - 9 PM |
Public Service Commission Hearing Room 101 Executive Center Drive Columbia, SC 29210 |
Friday, July 5, 2024 |
Only if needed** Tuesday, July 9, 2024 5 PM - 9 PM |
Public Service Commission Hearing Room 101 Executive Center Drive Columbia, SC 29210 |
**Pre-registration for Tuesday, July 9, 2024 is available only if all pre-registration slots for customer testimony are filled for Monday, July 8, 2024. |
As the consumer advocate, SCDCA can intervene in utility ratemaking before the PSC and serves to advocate for the interest of consumers, ie: those purchasing utility services for a personal, family or household purpose. As a part of SCDCA’s mission to educate the public, this information is distributed to make South Carolinians aware of this case and its potential impact on their lives.
About SCDCA
Established in 1974, DCA has nearly fifty years of experience in protecting South Carolina consumers while recognizing those businesses that act honestly and fairly. Cultivating a marketplace comprised of well-informed consumers and businesses prevents deceptive and unfair business practices, allows legitimate business activity to flourish, resulting in the promotion of competition and a healthier economy.
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